Terms and Condition

Latest update: June 15, 2025

This Web site is operated by Sauna Specialist. All inquiries may be directed to:

Sauna Specialist Inc

1980 Rue Monterey, Laval Québec, H7L 3S3 Canada

450-689-2422

info@sauna.ca

By accessing saunaspecialiste.ca or saunaspecialist.ca or sauna.ca, you agree to be bound by these terms and conditions. Please read them carefully. If you do not accept these terms, please do not use these websites.

These terms and conditions may change

Sauna Specialist may update or modify these terms and conditions at any time without prior notice. By using saunaspecialiste.ca or saunaspecialist.ca after any changes, you agree to the updated terms.

Use of website

The saunaspecialiste.ca and saunaspecialist.ca websites are intended solely for individuals and businesses wishing to view, purchase, or otherwise engage with Sauna Specialist’s products and services for themselves or their intended recipients.

No third party may enter, change, or manage a customer’s transaction preferences on their behalf without Sauna Specialist’s full knowledge and express permission. This protects the privacy and direct relationship Sauna Specialist maintains with its customers.

Copyright notice

All content on these websites—including page headers, images, illustrations, graphics, audio, video, and text (the “Content”)—is the exclusive property of Sauna Specialist or its affiliates, or is used under license from third parties.

This Content is protected by copyright, trademark, trade dress, and other intellectual property laws. The entire Content of saunaspecialiste.ca and saunaspecialist.ca is copyrighted.

Submission

We welcome your feedback regarding the saunaspecialiste.ca and saunaspecialist.ca websites. However, any comments, suggestions, or other communications (“Comments”) submitted shall become the exclusive property of Sauna Specialist.

By submitting Comments, you assign to Sauna Specialist all worldwide rights, including copyrights and other intellectual property rights. Sauna Specialist may use, reproduce, publish, or distribute your Comments without restriction or compensation.

Please do not submit any material you do not wish to assign to us, including confidential information or original creative works.

Colors

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Many of our products display the grain of the wood used, which will differ from tree to tree and from item to item.

Product information

Most products displayed on this site are available in select Sauna Specialist stores. In some cases, merchandise displayed for sale on this site may not be available at Sauna Specialist stores.

Price quotations

The prices displayed on the saunaspecialiste.ca Web site are quoted in Canadian Dollars and are valid and effective only in Canada. The prices displayed on the saunaspecialist.ca Web site are quoted in U.S. Dollars and are valid and effective only in the United States.

In certain cases, additional shipping and other charges may apply above what is quoted on the Web site, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order.

Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Web site at the time of your order.

Disclaimer

This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Sauna Specialist shall not be liable for any damages of any kind related to your use of this site.

Indemnification

You agree to defend, indemnify and hold Sauna Specialist harmless from and against any and all claims, damages, costs and expenses, including attorneys’; fees, arising from or related to your use of the site, including, without limitation, your use of the saunaspecialiste.ca and saunaspecialist.ca Web sites in violation of these Terms of Use.

Privacy policy

Sauna Specialist Inc. (“Sauna Specialist” or “we“) values its customers and respects your privacy, and wants you to be familiar with how we collect, use and disclose information.

This Privacy Policy describes our practices in connection with information that we collect through our stores, call centers, websites and distribution centers operated by or on behalf of Sauna Specialist, including the websites located at www.sauna.ca/sauna and www.sauna.ca/sauna and other websites that we own and control and which contain a link to this Privacy Policy (each such website is hereinafter individually referred to as the “Site“). This Privacy Policy extends to Sauna Specialist and all of our brands.

We encourage you to read this Privacy Policy before using the Site or providing Personal Information to us. By using the Site or providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.

Updates to privacy policy

We may change this Privacy Policy at any time. Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Privacy Policy was last revised.

Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site. By using the Site or providing Personal Information to us following such changes, you will have accepted the revised Privacy Policy.

Personal Information

Personal information we collect

“Personal Information” is information that identifies you as an individual. Non-Personal Information, in contrast, is any information that does not reveal your specific identity.

Our collection, use and disclosure of Non-Personal Information are addressed below under the heading “Non-Personal Information.”

We and our service providers may collect the following Personal Information:

Name
Postal address (including billing and shipping addresses)
Telephone number
Email address
Driver license number and
Credit and debit card number.

How we use personal information

We and our service providers may use Personal Information:

To respond to your questions and process your orders, payments, shipping, and related communication.
To send important updates about our site, terms, and policies.
To share news about products, services, promotions, or contests by email, mail, or phone.
To manage promotions or sweepstakes (specific rules may apply).
To personalize your experience and improve our services.
To analyze trends, protect our business, and comply with legal requirements.
To allow you to share our content with friends (you confirm you have consent).
To protect our rights and pursue legal remedies if needed.

How personal information is disclosed

Your Personal Information may be disclosed:

To trusted service providers for hosting, payments, shipping, IT, customer support, and similar services.
To our subsidiaries and affiliates for marketing and related purposes.
To sponsors of contests or promotions.
To people you message through the Site.
By you, when posting on public areas like forums or blogs — please share carefully.
To third parties in business transfers like mergers or sales.
As needed to comply with laws, protect our rights and operations, or respond to legal requests.

Non-personal information

Non-personal information we collect

“Non-Personal Information” is any information that does not reveal your specific identity, such as:

Browser information
Server log files
Information collected through cookies, pixel tags and other technologies
Demographic information and other non-personally identifiable information provided by you and
Aggregated information.

How we collect non-personal information

We and our third-party service providers may collect Non-Personal Information in a variety of ways, including:

Through your browser: We collect info like Media Access Control (“MAC”) address, computer type (Windows or Macintosh), screen resolution, and operating system.
Through server logs: We log your IP address, visit time, and pages visited to analyze usage, fix issues, and manage the Site.
Using cookies: Cookies store data to personalize your experience and enable features. You can disable cookies in your browser, but this may limit Site functionality. Learn more at allaboutcookies.org.
Flash Local Stored Objects (LSOs): We may use Flash LSOs to store info on your computer. Adjust your Flash settings to manage or block LSOs. Limiting LSOs may affect Site functionality.
Using pixel tags: Pixel tags help us render pages, track usage, measure marketing, and gather stats. They may collect your IP address, browser, OS, and usage data.
From you: We may collect demographic info you provide, like location, preferences, gender, or date of birth. We keep records of orders, wish lists, and events if you share them.
By aggregating data: We may combine customer data (like area codes) for analysis. Aggregated info does not personally identify you.

How we use and disclose non-personal information

Non-Personal Information does not identify you, so we may use or share it for any purpose. If we ever combine Non-Personal Information with Personal Information (like your name and zip code), we treat it as Personal Information while combined.

Third Parties and Third Party sites

If you provide any personal information to a third party (for example, through a software application or service included in, available through, or linked from this site), that third party’s collection, use, and disclosure of your information will be governed by its own privacy policy, not ours. We strongly encourage you to review the privacy policies and practices of any third parties you interact with.

We are not responsible for the collection, use, disclosure, or other privacy practices of any third parties. This includes our affiliates, third-party service providers, or any third party operating a site linked to from our site. The presence of a link on our site does not mean we endorse the linked site or its practices.

Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information under our control. For example, we seek to use Secure Sockets Layer (“SSL”) technology for the placement of orders.

Unfortunately, no data storage system or data transmission over the Internet can be guaranteed to be 100% secure. Please exercise caution in submitting Personal Information via the Site, especially if you are accessing the Site using a WiFi hotspot or public network.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account that you might have with us has been compromised, or if you are unable to utilize our Site-related SSL technology), please immediately notify us of the problem and place any orders with us over the telephone or in person, instead of using the Site. You may contact us in such circumstances in accordance with the “Contacting Us” section below.

Choices and access

Your choices & privacy

We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:

Promotional Emails: If you no longer wish to receive promotional emails (new products, offers, sales), click “unsubscribe” in any email or contact us as described in “Contacting Us.” Include your full name and the email or address used for registration or purchase. We aim to process requests within 5 business days.
Sharing with Affiliates & Partners: To stop us from sharing your personal information with Affiliates, Promotional Partners, or other third parties for marketing, contact us through “Contacting Us.” Include your full name and the contact details you want removed, and specify if you wish to opt out from (a) Affiliates, (b) Promotional Partners and third parties, or (c) both. We aim to process these requests within 90 days.

We will process your request as soon as reasonably possible. Please note that opting out will not remove your personal information from third parties we have already shared it with before your request is processed. If you opt out of marketing emails, you may still receive important administrative messages from us, such as order confirmations, shipping updates, or questions about your purchase.

Access or update your info

We welcome your willingness to update your information with us. You may review or ask us to update your Personal Information by contacting us in accordance with the “Contacting Us” section below. In your request, please make clear what information you would like to have changed.

We will try to comply with your request as soon as reasonably practicable. We are not responsible for changing information in the databases of Affiliates, Promotional Partners and other third parties with whom we have already shared your Personal Information.

Use of site by minors

The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site.

Jurisdictional issues

The Site is controlled and operated by us from Canada, and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of Canada.

Contacting us

If you have any questions about this Privacy Policy, or to make choices about receiving promotional communications, to update your Personal Information, or to place an order, please contact us:

Sauna Specialist Inc

1980 Rue Monterey, Laval Québec, H7L 3S3 Canada

450-689-2422

info@sauna.ca